Section 56 of 102
55. Service Request and Contractor Coordination
Stable section ID: S05-CON-010-SECTION-56 · 28 content blocks
The Building Operations AI Agent may assist with preparing, routing, scheduling, and tracking service requests.
A service request may contain:
- Affected asset and identity.
- Location.
- Reported symptoms.
- Relevant observations.
- Diagnostic evidence.
- Severity and urgency.
- Required qualifications.
- Access requirements.
- Safety conditions.
- Recommended tools or parts.
- Warranty status.
- Authorized work scope.
- Required completion evidence.
The agent may support contractor identification and scheduling only through approved procurement and authorization processes. It shall not independently enter contracts, approve costs, disclose protected information, or authorize work beyond its assigned authority.
Contractors should receive only the information necessary for their work. Occupant, security, access, and building data shall remain protected.
After service, the agent may collect:
- Work performed.
- Components removed or installed.
- Technician identity.
- Test results.
- Photographs or measurements.
- Warranty information.
- Remaining deficiencies.
- Recommended follow-up.
- Completion approval.
A contractor’s statement of completion shall not automatically establish technical acceptance. Required verification and owner or professional approval shall still be obtained.